The 21st Century has seen the rise and evolution of AI at an extremely rapid scale. At the heart of the evolution of Artificial Intelligence is the rapid progress of Chatbots.
Rallyware Inc. CEO George Elfond stated the following: “Due to an increasingly distributed workforce, widespread adoption of mobile technologies and a changing employee demographic, which includes millennial workers, corporate training is getting reshaped and is becoming more data and AI-driven”
Businesses and enterprises around the world are taking notice and are harnessing their power and are just starting to reap the rewards in terms of their benefits.
The numbers speak for themselves: It is estimated that 85% of customer interactions within an enterprise will be with software robots in five years’ time, and 87% of CEOs are looking to expand their AI workforce using AI-powered chatbots.
Human Resources (HR) is one of the departments that stands to benefit the most from the automation process, particularly from the implementation of chatbots.
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What are Chatbots?
A Chatbot is essentially a computer program that is designed to simulate a conversation with a human. As far as a HR Chatbot is concerned, it is a virtual assistant used to communicate with employees through text messages, websites, applications, instant messages etc.
Benefits of Using a HR Chatbot
The employer/employee experience is bound to be completely re-defined through the use of a HR Chatbot. The best HR chatbots are bound to provide great value to Human Resources.
Here are several benefits that your business can take advantage of via the deployment of a chatbot.
Chatbots in HR provide a valuable helping hand to the personnel in order for them to better manage their tasks and improve productivity.
HR Chatbot is evolved enough to take over the day-to-day, rudimentary HR tasks. For example, an HR Chatbot can maintain their own employment policies within your organization related to employee code of conduct, and other general personnel rules and programs.
HR Chatbots can also automate the process of setting up and organizing payrolls, pensions, retirement benefits etc.
This allows the HR personnel to focus on more complex tasks and procedures within your organization.
Another great example of how an HR chatbot is a cost and time-effective investment is how it can serve as a digital assistant that helps employees get answers to FAQs. In terms of handling employee queries, an HR bot application is a fully-automated, quicker and a more scalable solution than the human touch that is prone to making occasional errors.
Since an HR Chatbot is a fully-automated solution, it has the ability to handle internal queries by giving immediate answers. This is especially true if HR personnel work in a large business environment, where these tasks are extremely time-consuming.
By providing employees with instant responses, HR Chatbots will ensure that the former will feel attended to.
This undoubtedly increases the productivity of employees, and by extension, job satisfaction.
Companies that are constantly hiring and onboarding new employees can greatly benefit from the use of an HR chatbot. In order to process these applications, your organization ends up generating a lot of paperwork that needs to be filled out, not to mention the credentials that need to be double-checked.
By deploying HR bot application and integrating it to your business, the job of the HR department will become much easier for onboarding.
For instance, new employees could subscribe to an HR chatbot and become integrated into the onboarding process for a new hire, or obtain more information about the organization.
Training newly-recruited employees benefit from the use of HR chatbots, since this process can be automated and streamlined.
Chatbots in HR are contributing in making the application process a more transparent one. If applicants have questions about job descriptions, responsibilities, and company details, they can be answered by an HR bot application.
HR chatbot is also a canny asset for pre-interview screening. The best HR chatbots collect data about the candidates and both hasten and facilitate the decision-making process for human HR executives.
Your business can use an HR chatbot to send files to newly-hired employees whenever needed. HR chatbots can also automatically remind them to complete their forms.
In order to handle employee feedback, chatbots in HR can ask employees a series of short questions handed out over a period of days or weeks.
In essence, an HR chatbot can also be a feedback gathering tool which gives your organization’s HR department valuable and pragmatic insight. This enables it to make important decisions pertaining to processes and regulations.
HR Chatbot that is powered by Natural Language Processing (NLP) can convert either text or speech inputs of the employees into structured data. The HR Chatbot then interprets the user responses to align with their emotions.
This way, quick decisions can be taken by the Human Resources department to resolve small issues that may arise between either employees and management or employees themselves, before they further escalate.
Also using Natural Language Processing, the best HR bots can train themselves by collecting data fed to it through user interaction. Through that data, bots can evaluate, measure and understand employee sentiment accurately.
An HR Chatbot can also understand the context in which the users gave their answers.
All in all, the use of HR Chatbots is expected to grow exponentially as the AI technologies that power them are constantly evolving.
They are very efficient tool that help your business improve talent acquisition, create a more-connected and organized on-boarding experience and boost engagement with both employees and job candidates since an HR Chatbot valorizes them.
An HR bot application is available on a 24/7 basis, and is a highly engaging tool that provides a more personalized experience.
Human resources teams that adopt an HR chatbot, will find themselves getting closer to successfully accomplishing complex and challenging tasks that your organization places on them.